Introduction – Why I’m Sharing My Contabo VPS Experience
Trust is the foundation of any relationship with a hosting provider. When you rent a server, you expect reliability, security, and professional customer support. Unfortunately, my Contabo VPS experience turned into one of the most troubling journeys of my digital life.
From repeated DDoS and brute-force attacks ignored by support, to a sudden VPS wipe and reinstallation without my consent, the series of events I faced raises serious questions about Contabo’s internal handling of security. This article is my full story, written so others can understand the risks before choosing this hosting provider.
Phase 1 – DDoS Attacks Ignored by Support
by Support
The problems began when my Linux VPS hosting WordPress sites came under continuous brute-force and DDoS attacks. These weren’t minor incidents; the attacks were constant, running 24/7, and strong enough to disrupt server performance.
While analyzing the server logs, I noticed something alarming: many of the attacking IP addresses belonged to Contabo itself. That meant the same company hosting my server was also the source of attacks against it.
I carefully documented everything and reported the IPs through a support ticket. Shockingly, my report was completely ignored. No explanation, no acknowledgement—just silence. This was the first major red flag in my Contabo VPS experience.
Phase 2 – A VPS Wiped Without Consent
If ignored attacks were disturbing, what happened next was devastating. My VPS was suddenly wiped clean and reinstalled with Windows, even though I never requested such an action.
Here’s why this is suspicious:
- I had two-factor authentication (2FA) enabled.
- Normally, any sensitive action like a reinstall should trigger an email notification.
- In this case, no alerts were sent at all.
When I contacted Contabo support, their replies were dismissive and rude. They insisted my account had been accessed but refused to provide logs, IP history, or any technical evidence. To make matters worse, live chat agents often ended conversations abruptly, leaving me without answers.
This event was the turning point in my Contabo VPS experience, because it proved that even basic customer security could be bypassed without accountability.
Phase 3 – Internal Involvement Suspected
At first, I wondered if my own system had been compromised. But that possibility was quickly ruled out:
- My local PC is clean and protected.
- I only use security tools like Bitvise, RealVNC, and port scanners personally.
- No evidence of a local breach exists.
The only logical conclusion left is that the fault came from Contabo’s side—either negligence or internal involvement.
The pattern is too consistent to ignore:
- Attacks originated from Contabo’s IPs.
- My reports were completely ignored.
- My VPS was wiped without my request or notification.
- Support agents behaved unprofessionally.
All of this strongly suggests that someone inside the company could have played a role in my Contabo VPS experience.
Phase 4 – The Worst Part: Customer Treatment
Beyond the technical failures, the most disappointing part of my Contabo VPS experience was how I was treated as a paying customer:
- Reports of attacks were ignored.
- A critical security incident was dismissed without proof.
- My VPS was wiped, leading to irreversible data loss.
- Support was rude, unhelpful, and in some cases hostile.
Instead of assisting me, Contabo left me with more frustration and distrust.
Conclusion – A Warning to Future Customers
Hosting companies should prioritize customer trust, investigate security reports, and protect user data. Unfortunately, my Contabo VPS experience showed the opposite.
Whether this incident was caused by internal negligence, weak security policies, or deliberate insider actions, the result is the same: my VPS was destroyed, my complaints were dismissed, and my trust in the company was broken.
If you are considering Contabo for your hosting needs, I strongly advise you to think twice. My story is a reminder that sometimes, the biggest danger to your server may not be outside hackers—it could be the very provider you rely on to keep your data safe.
